Company
ecso.cloud
603 Discovery Dr Ste 1
West Chicago (IL 60185)
United States
Represented by its managing directors: Ali Bahri, Arbaz Yousaf
Executive Assistance: Alejandro Jan
Mail: support@ecso.cloud
Prioritized support
In urgent cases, customers can raise a emergency flagged ticket within our customer area at any time of day, requiring a valid SLA agreement. Tickets with that kind of flag, will be answered within a maximum of 12 hours.
Abuse Complaint
Every complaint should include the abusively used ip-address, an exact description and proof about the abusive usage as well as the exact timestamp and timezone when the abusive usage was in effect. Complaints which do not include an ip-address hosted on our network, can not get handled and will be ignored without further processing. Abuse complaints which are sent over different channels than abuse@ecso.cloud, can not get processed. Any abuse complaint sent to abuse@ecso.cloud is automatically processed and the request is forwarded to the customer in question.