Internship - IT Customer Support (m/f/d)
At ECSO CLOUD, we are proud to have been a leading global provider of cloud hosting and colocation services for over a decade. With a strong focus on flexibility, data protection, and availability, we serve over 100,000 businesses. Our success is built on our values of innovation, reliability, and teamwork. As part of our dedicated team across multiple locations, we offer you the opportunity to work in a dynamic and forward-thinking environment. We are looking for someone who is passionate and determined to support our mission of providing customized service level agreements under fair market conditions. If you are creative, a strong communicator, and goal-oriented, we look forward to getting to know you and shaping the future of cloud services together. Let’s take your career to the next level together!
Responsibilities
- Assisting the IT support team with day-to-day operations (1st and 2nd level support)
- Receiving and processing support requests via email and the ticket system
- Installing, configuring, and maintaining hardware and software
- Analyzing and resolving issues in collaboration with experienced colleagues
- Documenting IT processes and support cases
- Collaborating on internal IT projects and rollouts
Qualifications
- Basic knowledge of Windows and/or Linux operating systems
- Interest in network technologies, cloud services, and IT security
- Previous experience in IT support is a plus, but not required
- Analytical thinking, a structured approach to work, and strong problem-solving skills
- Ability to work well in a team, strong communication skills, and a passion for working with people
Benefits
- Insight into modern IT environments and cloud technologies
- Practical experience in a dynamic team
- Personal mentoring and the opportunity to actively contribute your own knowledge
- Flexible working hours
- A company-issued laptop (Mac)
- Free snacks and drinks, provided you are working on-site.
- Lieferando Flat for all on-site employees.
- Free access to a fitness center of your choice (we'll cover the costs).
- Private Retirement Savings
- Pets are also allowed at the workplace (and are actually very popular).
- Additional vacation days on company holidays / when things are slow.
- (After a certain length of service) Company car leasing at Hanko (BMW)
- Exclusive employee discounts on ECSO CLOUD products.
- Reimbursement for travel expenses (e.g., for a trip to a data center).
- Regular team activities (including those abroad) with all costs covered.
- Additional family benefits (extended paternity leave, extra vacation days for family activities, etc.).
