Accessibility Statement

ECSO CLOUD offers cloud servers that consumers and businesses can order, manage and pay for online. Our services consist of the website ecso.cloud, the customer area for ordering and managing servers, the support ticket system and the payment and verification processes. The cloud servers themselves are administered by the customer using their own software.

• Register with your email address and log in with a one-time code that we send to you by email. No password is required.
• Activate your account either by an identity verification or by topping up credit.
• Select a server in the customer area, configure it and complete the order with the button "Order with obligation to pay". All costs are displayed before the order.
• You can start, stop, reinstall and delete your servers in the customer area. You can view invoices, manage credit and contact our support via the ticket system there.
• Our support helps by phone, email and ticket if you have difficulties using our services.

We align our website and customer area with the requirements of the BFSG and the harmonised standard EN 301 549, which refers to the Web Content Accessibility Guidelines (WCAG) 2.1 level AA. In particular, we have implemented the following measures:

• The language of each page is specified so that screen readers use the correct pronunciation. The content is available in several languages.
• The pages are structured with headings, lists, tables and landmarks so that they can be navigated with assistive technologies.
• Forms have visible labels, and error messages are displayed as text.
• Images have a text alternative; purely decorative images are hidden from screen readers.
• Secondary texts achieve a contrast ratio of at least 4.5:1 in both display modes.
• The layout adapts to different screen sizes and can be enlarged up to 200 percent without loss of content.
• A light and a dark display mode are available.
• A link at the beginning of every page allows keyboard users to skip directly to the main content.
• Animations and transitions are reduced when reduced motion is set in the operating system.
• Login works without a password and without a captcha.

We regularly review our services for compliance with the accessibility requirements. For the following components, the following applies:

• PDF documents generated by us, such as invoices and the data processing agreement, are not yet fully tagged for screen readers. We are converting them to accessible PDF documents. Until then, we provide their content in another accessible form on request without undue delay.
• The identity verification and the payment page are provided by external service providers (Didit and Mollie), whose accessibility we can only influence to a limited extent. As an alternative to the identity verification, you can activate your account by topping up credit. Credit can also be topped up by bank transfer; the bank details are displayed directly in our customer area without the payment page of the payment provider.

If you encounter barriers when using our services or need information in an accessible form, please contact us by email at support@ecso.cloud or by phone at +49 2631 4609825. We will respond as quickly as possible and help you use our services.

The authority responsible for monitoring compliance with the BFSG is:

Market Surveillance Authority of the Federal States for the Accessibility of Products and Services (MLBF)
Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF AöR)
Postfach 39 11 55
39135 Magdeburg
Germany
www.mlbf-barrierefrei.de

If we do not respond to your feedback or you are not satisfied with our response, you can contact the market surveillance authority.